Refund Policy

 All our orders are hand packed with care and leave our premises in the very best condition possible. However, issues can arise in transit which we have no control over. Please check all product descriptions before ordering, we try to give as much information as possible including care notes and dimensions. Please check your order when it arrives. If your plant order is incorrect, or arrives in poor condition as a result of shipping issues, please contact our customer service directly, by phone 0422580886 or email via the website form, as soon as possible. If you do not phone or email our customer service within 48 hours of receipt, we cannot accept responsibility for any issues or delivery problems. Contacting us via our social media accounts is not a substitute, as we do not check those accounts daily and cannot track your orders through their platforms. Let us know your full name, address, and order number if you have it, so we can track your order faster. You will need to email us photographs of the plants so we can see the problem and take steps to identify and rectify it. If your plants are not those you ordered, or arrive in poor condition, we will issue a store credit for the value of your plants or mail you replacement plants if we have those available. If you have ordered the wrong product, or changed your mind since purchase, we do not accept returns or issue refunds for plants bought in error. If you have ordered a gift or sundry item (not including live plants) that you do not want, you can return them to us at your own cost within 48 hours of receipt for a refund of the product cost. We will not refund shipping costs.