Dispatch Policy

Abandoned carts will not be saved.  If you place and pay for an order and then decide to cancel it before it is shipped, a $20 administration charge will be applied to cover our staff time in processing this. A refund of the balance will be issued within 10-12 working days. Once shipped, orders cannot be cancelled.  Plant stock levels listed on the website are as accurate as possible and are usually updated daily however may not be accurate always due to technical issues, human error etc.   Plants are living and variable items and once they leave our care, we are unable to tend to the plants needs and therefore we do not guarantee stock of any plants. Plant size may vary but we always send the best plants we have available at the time.  If you have ordered plants that we are subsequently unable to supply, we'll get in touch with you to offer a substitute of the closest variety of plant where possible or offer a store credit or a refund if a similar variety is not available.  Certain products or services may be available exclusively online through the website or exclusively instore. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right to correct pricing at any time & will not be held responsible for any pricing errors online or instore. Pricing errors such as for example where an item is $22.50 but has in fact been listed in store, on social media or online as $2.50 due to human error will not be honored.